Return & Refund Policy – Drama Call Clothing

At Drama Call Clothing, we want our customers to have a positive shopping experience. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the process for returns, refunds, exchanges, and order cancellations.

1. Return Period

For eligible online purchases, customers may have the right to cancel their order within the applicable UK consumer cancellation period. Please contact us as soon as possible if you wish to return an item.
Before sending any product back, please contact our customer support team so that we can provide the appropriate return instructions.

2. Return Conditions

To be eligible for a return, products should:

  • Be unused, unworn, and unwashed.

  • Remain in their original condition.

  • Include original tags and packaging where applicable.

  • Be free from stains, damage, or signs of use beyond reasonable inspection.
    These conditions do not affect your statutory rights regarding faulty, damaged, or incorrectly described products.

3. How to Request a Return

To request a return, please contact us at:
Email: [email protected]
Please include your full name, order number, the item you want to return, and the reason for your return. If the product is damaged or incorrect, please include clear photographs where possible.

4. Refunds

Once we receive and inspect an eligible returned item, we will confirm whether the refund has been approved. Approved refunds will normally be issued using the original payment method.
The time required for the refund to appear in your account may vary depending on your bank or payment provider.

5. Damaged, Faulty, or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact Drama Call Clothing as soon as possible. Provide your order number and photographs showing the issue.
We will review the situation and explain the available solution in accordance with applicable consumer rights.

6. Exchanges

If you would like to exchange an item for another size or product, please contact our customer support team. Exchanges are subject to product availability.
If the requested replacement is unavailable, we will explain the available options.

7. Return Shipping

Return shipping arrangements and costs depend on the reason for the return and applicable consumer law. If an item is faulty, damaged, or incorrectly supplied, please contact us before returning it.
For other returns, customers may be responsible for the direct cost of returning the item where permitted by law and where this requirement was communicated before purchase.

8. Non-Returnable Items

Certain products may not be eligible for change-of-mind returns where permitted by law. This may include personalised products or sealed goods that are unsuitable for return for health or hygiene reasons after being opened.
This does not affect statutory rights relating to faulty or misdescribed goods.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or dispatched, we will try to accommodate your cancellation.
If your order has already been dispatched, you may need to follow the applicable return procedure.

10. Contact Us

For questions about returns, refunds, exchanges, or cancellations, please contact:
Email: [email protected]
Website: https://dramacallclothing.uk/
Our customer support team will be happy to assist you.

11. Policy Updates

Drama Call Clothing may update this Return & Refund Policy when necessary. Any changes will be published on this page. Customers are encouraged to review the latest version before placing an order.